Customer Service Portal

 

 

Home | Contact Us
Thursday, September 03, 2015
You are here:  Customer Portal
UCEMCCares Inc.

UCEMC Cares is a voluntary contribution, to Opt-Out you may contact your local office, or click Contact Us to email your decision.  If you have established a User ID or use your account number to login you may select the Services Tab/UCEMC CARES above and login.  The Remove an Account from UCEMC Cares section will allow you to remove an account from the UCEMC Cares. The Enroll in UCEMC Cares is also available if you change your mind and want to Opt-In at a later date.  If you need further assistance please click the Contact Us above and send us an email. 

For more information on this worthwhile cause. 

To apply for a UCEMC Cares grant, an Application for Organization/Agency must be completed and submitted.  

APPLICATION.  Applications will also be available at your local UCEMC office.

UCEMC CARES MOST OFTEN ASKED QUESTIONS AND ANSWERS

UCEMCCares Inc. Grant Information
UCEMCCares Award Presentations
Links
Tennessee Magazine

 View our current issue of the Tennessee Magazine online.

Energy Right Services

eScore Home Improvement Program

Upper Cumberland Electric Membership Corporation (UCEMC) and the Tennessee Valley Authority (TVA) are pleased to announce eScore, a home energy improvement offer that provides homeowners with simple ways to make existing homes as energy efficient as possible.  Through instant rebates on eligible improvements performed by members of the Quality Contractor Network (QCN), eScore allows homeowners to work toward a perfect score of 10 at their own pace, re-engaging with the program as many times as needed to achieve their home's best possible energy performance.  eScore is currently an exclusive offer to residential customers served by UCEMC.  Please visit the following link www.2escore.com  or call (1-855-237-2673) for more information.

For specific information on HVAC Replacement / Rebates click on the following link HVAC

Energy Right Services

Water Heater

A $50.00 rebate will be paid to anyone installing an ELECTRIC water in UCEMC's service area either residential or commercial.  The rebate will be given whether a water heater is being installed for the first time or if it is replacing an old unit.  The rebate will be given as a credit on the customer's account. NOTE: NO REBATE will be given if the water heater is installed in a new house that is taking part in the New Homes Program. http For rebates in UCEMC's service area, contact Larry Fleming at 931-823-8655 Ext. 338.  Water Heater Form

Nondiscrimination Statement
Cooperative Action Network

To learn more about COOPERATIVE ACTION NETWORK  www.action.coop 

TVA KIDS

 

TVA energyright solutions

Select one of the options below to visit TVA's Energy Right Solutions and find valuable tools:

Home  

Business 

Industry

UCEMC 77TH ANNUAL MEETING OF THE MEMBERS

Welcome to our Customer Portal
 
This Portal is designed to give our members access to their account. You will now have the ability to ....... 
  • View your account details online
  • Make changes to your account profile
  • Pay your bill (popup blockers may interfere)
  • View your billing, payment, and usage history  
  • Sign up for alerts and reminders
  • Select E-Notifications on your billing
  • More to come!

We are very happy to offer this to our customers and hope you find the site user friendly.

Supported Browsers
The browser versions supported by this site are listed below:
  • IE 9,10 & 11.
  • Chrome 26+
  • Firefox 21+ 
  • Safari 5+

NOTICE:  There has been an issue reported that only affects end consumers using Mac OSx 10.9.5 (Mavericks) with Safari 7.1 or Mac OSx 10.10 (Yosemite) with Safari 8.  For those users, when attempting to pay or view a bill, the browser is not displaying the "Continue" button or the View Bill option.  IMPORTANT:  Affected users can download the Google Chrome browser for Mac as a work around until this issue is resolved.  A work order has been created with SEDC Payment Gateway to resolve this issue.  This issue was reported in 10/14.

POWER-YOUR-WAY
Notice of Members Targeted by Utility Scam

  UCEMC MEMBERS TARGETED BY UTILITY SCAM

Upper Cumberland Electric Membership Corporation (UCEMC) reminds members to be on alert for a telephone scam that continues to plague rural Tennesseans. 

Scam artists call a home or business posing as a co-op or utility employee and threaten to shut off service unless the consumer provides immediate payment using a reloadable debit card, prepaid gift card or online payment service like PayPal. 

“The calls sound official, and the caller ID may even display the utility name,” says Jimmy Gregory, General Manager of UCEMC. “This scam is particularly harmful to consumers because there is no way to track or recover the money.” 

Officials stress that UCEMC will:

  • NEVER call members to request credit card, banking or other financial information over the telephone.
  • NEVER call members threatening immediate disconnection unless a payment is made. Some co-ops do give members with a first time delinquent account a courtesy call prior to disconnection.
  • NEVER ask to enter your home unless you initiate the request for co-op personnel to perform a specific service. Co-ops do this only by appointment and with a member’s prior knowledge.

“We are asking co-op members to be wary of any phone calls,” Gregory says. “If in doubt, hang up immediately, and call 800-261-2940. Be certain you are dealing with an official representative of the cooperative.” 

Upper Cumberland Electric Membership Corporation serves approximately 48,000 meters in DeKalb, Macon, Smith, Wilson, Jackson, Overton, Clay, Fentress, Pickett, Putnam and White counties. Visit www.ucemc.com to learn more.  

E-Bills

Want to stop receiving paper bills, by selecting E-Notifications under the "My Accounts" tab, we will send you an e-mail containing a password protected link alerting you a new bill is ready for viewing.  You can also elect to receive both e-mail notifications and paper billing.

Programs

Project Help

PROJECT HELP  is a program designed to help defray energy costs when unexpected hardships occur by assisting UCEMC MEMBERS with their heating and cooling bills.

PROJECT HELP  is funded through donations made by UCEMC members who agree to donate $1.00 or more to their monthly electric payments. One time donations of any dollar amount are also accepted. Every penny contributed goes to those in need of assistance with their electric bills. Contributions may be discontinued at any time by simply notifying UCEMC.  To sign up for Project Help.

Budget Billing

Equal monthly amounts for electric service taken by the Customer at his/her designated location.  Determination of the equal amount shall be the Cooperative's responsibility based upon customer's use history. Budget Billing Form

Bank Draft

Any member who can pay bills by check may participate in the Bank Draft plan.  This process is accomplished by electronic bank debit each month on the due date.  Bank Draft Form

Alternate Payment Date

This program enables members with monthly periodic incomes at or below the poverty level as defined and published by the US Department of Human Services to pay their electric bills on dates conincident with their receipt of monthly income.  Alternate Payment Form

 

Office Locations
 

UCEMC
    
Office Hours  
Monday - Friday
8:00 am to 4:30 pm 
 
 
Office Locations
  
 Corporate Office 
907 Main Street N
Carthage, TN  37030
615-735-3208
 
Carthage District Office
138 Gordonsville Hwy
Carthage, TN  37030
615-735-2940 
After Hours 615-735-0911 or 615-683-0911
 

Cookeville District Office 
1794 W Broad Street
Cookeville, TN   38501
931-528-5449 
After Hours 931-372-2323
 

Gainesboro District Office 
1085 N Grundy Quarles Hwy
Gainesboro, TN  38562
931-268-2123 
After Hours 931-268-5866
 

Livingston  District Office 
320 Celina Hwy
Livingston, TN  38570
931-823-1213
After Hours 931-823-4909
 

 

Application(s) for Service

Are you on a busy schedule?  To save time, you may select the appropriate Application for Service below, complete and bring with you when you request service.  If you have any questions or need help completing the application, a member of our Consumer Services Department will be happy to assist you when you arrive.

Residential                  Commercial

Energy Rates
UCEMC Holidays

Photo courtesy of Employee Dale Cassetty
 
UCEMC offices will be closed for the following Holidays:
 
New Year's Day
January 1st, 2015
 
Good Friday
April 3rd, 2015
 
Memorial Day
May 25th, 2015
 
Independence Day  
July 4th, 2015 
 
Labor Day
September 7th, 2015 
 
Thanksgiving Days
November 26th and 27th, 2015
 
Christmas Days
December 24th  and 25th, 2015
SALES & USE TAX QUESTIONS

For questions on the Tennessee Department of Revenue Sales and Use Tax for Electricity purchased, select the following links:

Residential customers are exempt from tax.

My Alerts  |  Power Outage
Copyright 2000 - 2015 SEDC, Inc. Version: 4.124.0034