Customer Service Portal
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Friday, April 18, 2014
You are here:  Customer Portal
Welcome to our Customer Portal
This Portal is designed to give our members access to their account. You will now have the ability to ....... 
  • View your account details online
  • Make changes to your account profile
  • Pay your bill (popup blockers may interfere)
  • View your billing, payment, and usage history  
  • Sign up for alerts and reminders
  • Select E-Notifications on your billing
  • More to come!

We are very happy to offer this to our customers and hope you find the site user friendly.


UCEMC would like to announce the new Power–Your-Way program.  The program offers the members a chance to setup an account avoiding security deposits, late fees and also offers debt repayment option.

Click here for details.

Notice of Members Targeted by Utility Scam


Upper Cumberland Electric Membership Corporation (UCEMC) reminds members to be on alert for a telephone scam that continues to plague rural Tennesseans. 

Scam artists call a home or business posing as a co-op or utility employee and threaten to shut off service unless the consumer provides immediate payment using a reloadable debit card, prepaid gift card or online payment service like PayPal. 

“The calls sound official, and the caller ID may even display the utility name,” says Jimmy Gregory, General Manager of UCEMC. “This scam is particularly harmful to consumers because there is no way to track or recover the money.” 

Officials stress that UCEMC will:

  • NEVER call members to request credit card, banking or other financial information over the telephone.
  • NEVER call members threatening immediate disconnection unless a payment is made. Some co-ops do give members with a first time delinquent account a courtesy call prior to disconnection.
  • NEVER ask to enter your home unless you initiate the request for co-op personnel to perform a specific service. Co-ops do this only by appointment and with a member’s prior knowledge.

“We are asking co-op members to be wary of any phone calls,” Gregory says. “If in doubt, hang up immediately, and call 800-261-2940. Be certain you are dealing with an official representative of the cooperative.” 

Upper Cumberland Electric Membership Corporation serves approximately 48,000 meters in DeKalb, Macon, Smith, Wilson, Jackson, Overton, Clay, Fentress, Pickett, Putnam and White counties. Visit to learn more.  

UCEMCCares Inc.

UCEMC Cares is a voluntary contribution, to Opt-Out you may contact your local office, or click Contact Us to email your decision.  If you have established a User ID or use your account number to login you may select the Services Tab/UCEMC CARES above and login.  The Remove an Account from UCEMC Cares section will allow you to remove an account from the UCEMC Cares. The Enroll in UCEMC Cares is also available if you change your mind and want to Opt-In at a later date.  If you need further assistance please click the Contact Us above and send us an email. 

For more information on this worthwhile cause Click here.

To apply for a UCEMC Cares grant, an Application for Organization/Agency must be completed and submitted.  Click here to download the application.  Applications will also be available at your local UCEMC office.


UCEMCCares Inc. Grants Awarded

UCEMCCares Inc. Grant Information


Office Locations

Office Hours  
Monday - Friday
8:00 am to 4:30 pm 
Office Locations
 Corporate Office 
138 Gordonsville Hwy
Carthage, TN 37030
After Hours 615-735-0911 or 615-683-0911

Cookeville Office 
1794 W Broad Street
Cookeville, TN   38501
After Hours 931-372-2323

Gainesboro Office 
1085 N Grundy Quarles Hwy
Gainesboro, TN 38562
After Hours 931-268-5866

Livingston Office 
320 Celina Hwy
Livingston, TN 38570
After Hours 931-823-4909


UCEMCCares Inc.


UCEMC cares supports charitable organizations serving the health, safety and educational needs of our members. Spare change alone doesn't go far, but when combined with change from almost 47,000 other UCEMC members your change can make big changes.

Your donations is appreciated, for it will help charitable organizations right here in our own communities.


Project Help

PROJECT HELP  is a program designed to help defray energy costs when unexpected hardships occur by assisting UCEMC MEMBERS with their heating and cooling bills.

PROJECT HELP  is funded through donations made by UCEMC members who agree to donate $1.00 or more to their monthly electric payments. One time donations of any dollar amount are also accepted. Every penny contributed goes to those in need of assistance with their electric bills. Contributions may be discontinued at any time by simply notifying UCEMC. Click here to sign up for Project Help.

Budget Billing

Equal monthly amounts for electric service taken by the Customer at his/her designated location.  Determination of the equal amount shall be the Cooperative's responsibility based upon customer's use history. Click here for the printable form.

Bank Draft

Any member who can pay bills by check may participate in the Bank Draft plan.  This process is accomplished by electronic bank debit each month on the due date. Click here for the printable form.

Alternate Payment Date

This program enables members with monthly periodic incomes at or below the poverty level as defined and published by the US Department of Human Services to pay their electric bills on dates conincident with their receipt of monthly income.  Click here for the printable form.



Want to stop receiving paper bills, by selecting E-Notifications under the "My Accounts" tab, we will send you an e-mail containing a password protected link alerting you a new bill is ready for viewing.  You can also elect to receive both e-mail notifications and paper billing.

UCEMCCares Grant Awards

Click Here to see the UCEMCCares Inc. awarded in March, 2014.

Tennessee Magazine

Click here to view the The Tennessee Magazine


Click Here to view UCEMC rate information.

Supported Browsers
The browser versions supported by this site are listed below:
  • IE 8,9,10 & 11.
  • Chrome 26+
  • Firefox 21+ 
  • Safari 5+
Notice of Utility Bill Scam
Upper Cumberland Electric Membership Corporation (UCEMC) would like to warn our members of a utility bill scam sent by email.   A UCEMC member received an email from a bogus billing system and alerted us of the scam.  The email contained an account number, bill date, current charges, and payment due date. The email instructed the member to click to view their bill or register for an online account.   UCEMC advises our members who receive this type of email to delete it. 
Members may contact their local district office during regular business hours on Monday through Friday from 8 a.m. to 4:30 p.m. to confirm their account status. 
Cooperative Action Network

To learn more about COOPERATIVE ACTION NETWORK Click Here.

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